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Delivery and returns

1. Delivery at home

All products that are sold on www.flamantshop.com can be delivered to your home. For home deliveries the following terms and rates apply:

Smaller items

Smaller items* are shipped with a parcel service (one-man delivery) and will be handed over in their packaging. When you are absent at the moment of delivery, our delivery partner will leave a note offering you the choice to arrange a redelivery, or to collect your parcel at your local postal office as indicated on the note.
Shipping rates depend on the country of destination:

 

MAINLAND DELIVERIES:

BELGIUM & THE NETHERLANDS:

  • free delivery, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then a fee of €11,5 incl. VAT will be applied

FRANCE & GERMANY

  • standard fee: €15,5 incl. VAT
  • free delivery for orders over €275, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of €15,5 incl. VAT will be applied

ITALY

  • standard fee: €29,5 incl. VAT
  • free delivery for orders over €275, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of €29,5 incl. VAT will be applied

 

ISLAND DELIVERIES:

THE NETHERLANDS, FRANCE & GERMANY

  • standard fee: €39,5 incl. VAT
  • no free delivery options for island deliveries

ITALY:

  • standard fee: €59,5 incl. VAT
  • no free delivery options for island deliveries

 

*small items are items whose dimensions - incl. packaging - meet following criteria:

  • weight: < 30kg
  • largest measurement < 150 cm
  • sum of length + 2x width + 2x height = 300 cm max

 

Larger items and furniture pieces

Larger items are delivered to your home address with specialised transport. You can opt for FRONT DOOR or WHITE GLOVE delivery. Depending on your choice of delivery formula following terms and rates apply:

 

1.1. FRONT DOOR DELIVERIES

Items are delivered at the front doorstep on the ground floor of the destination address and are not carried inside. Items remain in their packaging without any other intervention of the delivering party. This is our budget-friendly delivery solution. However take into account that carrying the items inside, unpacking, installation and disposal of the packaging are your responsibility.

Our delivery service team will get in touch with you to agree on a set date and time slot for delivery. Should you not be present at the delivery address within your allocated time slot, our delivery team will contact you to arrange another time slot. However the cost of a second delivery attempt will be charged if no timely upfront change to the time slot was given.

 

MAINLAND DELIVERIES:

BELGIUM & THE NETHERLANDS

  • free delivery, except if the total order amount is less than 85% of its equivalent full price retail value (so for items bought with high discounts), then a fee of €45 incl. VAT will be applied

FRANCE & GERMANY

  • standard fee: €75 incl. VAT
  • free delivery for orders over €1000, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of  €75 incl. VAT will be applied

ITALY

  • standard fee: €150 incl. VAT
  • free delivery for orders over €1000, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of €150 incl. VAT will be applied

 

ISLAND DELIVERIES:

THE NETHERLANDS, FRANCE & GERMANY

  • standard fee: 10% of total order amount incl. VAT, with a minimum of €250
  • no free delivery options for island deliveries

ITALY:

  • standard fee: 10% of total order amount incl. VAT, with a minimum of €295
  • no free delivery options for island deliveries

 

1.2 WHITE GLOVE DELIVERIES

This is our hassle-free formula. Items are delivered, unpacked and installed* at the destination address, on the floor and in the room of your choice. Our two-men delivery service will remove all packaging material at your request and take it away for recycling. However costs do not include the potential use of an elevator or other devices. These will be charged separately by the delivery company and will need to be paid in cash at the moment of delivery.

If no lift is available, our delivery partner will only guarantee delivery up to the 3rd floor and only for items under 75 kg. Please remember that it’s your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order. All the relevant information (floor, accessibility, need for an elevator, specifics, …) should be provided in order to ensure a smooth delivery.

Should we ascertain at the moment of delivery that a white glove delivery is not possible because of accessibility issues or if the client failed to provide all the relevant and/or correct information when ordering the product(s), we will deliver the goods according the front door delivery model and this without any refund or compensation. If in this situation a front door delivery is not possible, we will either

  • agree with the client for a second front door delivery. In this case we will charge extra for the return and second delivery. (which equals to 2 times the standard fee as mentioned in the overview of the delivery rates per country below).
  • cancel the order and return the product to our warehouse. In this case we will refund the order amount, minus the delivery and return fee (which equals to 2 times the standard fee as mentioned in the overview of the delivery rates per country below)

Our delivery service team will get in touch with you to agree on a set date and time slot for delivery. Should you not be present at the delivery address within your allocated time slot, our delivery team will contact you to arrange another time slot. However the cost of a second delivery attempt will be charged if no timely upfront change to the time slot was given.

* installation excludes any handling that involves other items than the product itself (e.g. fixing to walls (e.g. wall lamps), drilling, connecting to the electrical system (e.g. lighting), etc. - these are the responsibility of the client

MAINLAND DELIVERIES:

BELGIUM & THE NETHERLANDS

  • standard fee: €75 incl. VAT
  • free delivery for orders over €2000, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of €75 incl. VAT will be applied

FRANCE & GERMANY

  • standard fee: €150 incl. VAT
  • free delivery for orders over €2000, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of €150 incl. VAT will be applied

ITALY

  • standard fee: €250 incl. VAT
  • free delivery for orders over €2000, except if the total order amount is less than 85% of its equivalent full priced retail value (so for items bought with high discounts), then the standard fee of €250 incl. VAT will be applied

 

ISLAND DELIVERIES:

THE NETHERLANDS, FRANCE & GERMANY

  • standard fee: 15% of total order amount incl. VAT, with a minimum of €350
  • no free delivery options for island deliveries

ITALY:

  • standard fee: 15% of total order amount incl. VAT, with a minimum of €395
  • no free delivery options for island deliveries


 

2. Delivery in store

For smaller items you can opt for our free Store Pick-up service. Your goods are then shipped to the Flamant store of your choice (as selected from the list on www. flamantshop.com) in order for you to pick them up at no cost. The Store Pick-up option can only be selected for smaller items.

You can check whether there is a Flamant pick-up address in your neighbourhood on www.flamantshop.com. You will be asked to select the pick-up address when selecting the Store Pick-up option. Our sales team will give you a call to inform you as soon as your goods have arrived in the store.  
 

Delivery times

We strive to handle as short delivery times as possible, however we let quality of service prevail.
For smaller items sent by postal service, most items are delivered within a couple of days with a maximum of 15 working days.
Larger pieces such as furniture are delivered by specialised transport. For these orders we estimate a delivery time of 3 to 5 weeks.
Delivery in store takes up to 15 working days, however here again most items are available for pick-up within a week.

 

Returns & refunds

Cooling-off returns

Should you for any reason not like the product you received, you can return it to us within 14 days of delivery for a refund, except for made to measure products for which we don’t accept returns. Please note that Paint products are considered to be made to measure and cannot be returned nor refunded.

Please send the product back to us as soon as possible together with the confirmation email or invoice copy and delivery note you received on delivery of the product, to the following address:

Flamant NV
E-com. Return
Diebeke 33 – 9500
Geraardsbergen, Belgium

Where possible, please use or include all original boxes, instructions / documents and wrappings. All costs and risks of returning the item will be your responsibility.

We will fully examine the returned product(s) and will notify you of your right to a refund. Any product that has been damaged, or that is returned not in the same condition in which you received it, or that has been worn / used beyond simply opening the packaging will not be reimbursed. You should therefore take good care for the product(s) while they are in your possession, and package the goods adequately as to ensure a return without damage.

The refund will include the shipping & handling fee (if any) that you paid when ordering. However should the return be done by our delivery services, then the standard delivery fee will be subtracted from the refund amount in order to cover for the costs for returning the product(s). The refund will be processed as soon as possible (in any case within 30 days of the day that you have given us notice of return). If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. We will always refund any money received from you to the credit card or bank account originally used by you to pay for your purchase.

Returns of defective products

We take great care to check your order to make sure it’s up to our standards before we package and dispatch it to you. We boast very low damage complaints, however damage may exceptionally occur. We recommend to carefully inspect your product upon delivery, as we ask you to sign a document confirming that it appeared in good condition when you received it.

Should you not be satisfied with the state of the goods when you inspect them at delivery, please let our delivery partner know, note this on the form and contact our customer service desk.

For minor defects it may happen that you only realize after the delivery that you're unhappy with the quality, or that we've sent you the wrong item. In this case just contact us as soon as possible, sending us a couple of photos of the damage or other issues you have with the product. Our team will then assess your complaint and, assuming your complaints are valid, tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement. In this case the costs and risks of returning the product will be our responsibility.