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Delivery and returns

Big or small, we will be pleased to deliver your favourite pieces of furniture and accessories to your home. Would you prefer to collect them yourself? No problem: there are five pick-up points available in Belgium, and one in Paris. We deliver in Belgium, the Netherlands, France, Germany and Italy. Would you like more information about prices and delivery times?

1. Delivery at home

All products that are sold on www.flamantshop.com can be delivered to your home. For home deliveries the following terms and rates apply:

Small Items

Large Items

Weight <30kg

Maximum size <150cm

Total length: 2x width + 2x height = maximum 300cm


 

Weight >30kg

Delivery in mainland Europe

Free delivery in

  • Belgium
  • The Netherlands
  • France
  • Germany
  • Italy

Delivery in mainland Europe

BELGIUM AND THE NETHERLANDS

  • Standard rate: 100 euros incl. VAT

FRANCE, ITALY AND GERMANY

  • Standard rate: 250 euros incl. VAT

OTHER COUNTRIES
Price on request

Free delivery for purchases over 2000 euros.

Delivery on an island

Contact customer services.

Delivery on an island

Contact customer services.

 

WHITE GLOVE DELIVERIES

This is our hassle-free formula. Items are delivered, unpacked and installed* at the destination address, on the floor and in the room of your choice. Our two-men delivery service will remove all packaging material at your request and take it away for recycling. However costs do not include the potential use of an elevator or other devices. These will be charged separately by the delivery company and will need to be paid in cash at the moment of delivery.

If no lift is available, our delivery partner will only guarantee delivery up to the 3rd floor and only for items under 75 kg. Please remember that it’s your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order. All the relevant information (floor, accessibility, need for an elevator, specifics, …) should be provided in order to ensure a smooth delivery.

Should we ascertain at the moment of delivery that a white glove delivery is not possible because of accessibility issues or if the client failed to provide all the relevant and/or correct information when ordering the product(s), we will deliver the goods according the front door delivery model and this without any refund or compensation. If in this situation a front door delivery is not possible, we will either

  • agree with the client for a second front door delivery. In this case we will charge extra for the return and second delivery. (which equals to 2 times the standard fee as mentioned in the overview of the delivery rates per country below).
  • cancel the order and return the product to our warehouse. In this case we will refund the order amount, minus the delivery and return fee (which equals to 2 times the standard fee as mentioned in the overview of the delivery rates per country below)

Our delivery service team will get in touch with you to agree on a set date and time slot for delivery. Should you not be present at the delivery address within your allocated time slot, our delivery team will contact you to arrange another time slot. However the cost of a second delivery attempt will be charged if no timely upfront change to the time slot was given.

* installation excludes any handling that involves other items than the product itself (e.g. fixing to walls (e.g. wall lamps), drilling, connecting to the electrical system (e.g. lighting), etc. - these are the responsibility of the client

 

MAINLAND DELIVERIES:

BELGIUM & THE NETHERLANDS

  • standard fee: €100 incl. VAT
  • free delivery for orders over €2000.

FRANCE, ITALY & GERMANY 

  • standard fee: €250 incl. VAT
  • free delivery for orders over €2000.

 

ISLAND DELIVERIES:

For Island deliveries, please contact our service desk to get your correct delivery fee.

 

2. Delivery in store

For smaller items you can opt for our free Store Pick-up service. Your goods are then shipped to the Flamant store of your choice (as selected from the list on www. flamantshop.com) in order for you to pick them up at no cost. The Store Pick-up option can only be selected for smaller items.

You can check whether there is a Flamant pick-up address in your neighbourhood on www.flamantshop.com. You will be asked to select the pick-up address when selecting the Store Pick-up option. Our sales team will give you a call to inform you as soon as your goods have arrived in the store.  

Small Items

Large Items

Free of charge
 

Cannot be delivered to a shop

 

Delivery times

We strive to handle as short delivery times as possible, however we let quality of service prevail.
For smaller items sent by postal service, most items are delivered within a couple of days with a maximum of 5 working days.
Larger pieces such as furniture are delivered by specialised transport. For these orders we estimate a delivery time of maximum 15 working days, depending on the products. Please check the product page for a more detailed estimation.
For orders that contain items with different delivery times, the longest delivery time applies.
Delivery in store takes up to 15 working days, however here again most items are available for pick-up within a week.

Longer delivery times may exceptionally apply for very specific products, please check the product page.

Small Items

Large Items


Maximum 5 working days

Maximum 15 working days, depending on the products.

 

Returns & refunds

Cooling-off returns

Should you for any reason not like the product you received, you can return it to us within 14 days of delivery for a refund, except for made to measure products for which we don’t accept returns. Please note that Paint products are considered to be made to measure and cannot be returned nor refunded.

Please send the product back to us as soon as possible together with the confirmation email or invoice copy and delivery note you received on delivery of the product, to the following address:

Flamant Design NV
E-com. Return
Diebeke 33 – 9500
Geraardsbergen, Belgium

Where possible, please use or include all original boxes, instructions / documents and wrappings. All costs and risks of returning the item will be your responsibility.

We will fully examine the returned product(s) and will notify you of your right to a refund. Any product that has been damaged, or that is returned not in the same condition in which you received it, or that has been worn / used beyond simply opening the packaging will not be reimbursed. You should therefore take good care for the product(s) while they are in your possession, and package the goods adequately as to ensure a return without damage.

The refund will include the shipping & handling fee (if any) that you paid when ordering. However should the return be done by our delivery services, then the standard delivery fee will be subtracted from the refund amount in order to cover for the costs for returning the product(s). The refund will be processed as soon as possible (in any case within 30 days of the day that you have given us notice of return). If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. We will always refund any money received from you to the credit card or bank account originally used by you to pay for your purchase.

Returns of defective products

We take great care to check your order to make sure it’s up to our standards before we package and dispatch it to you. We boast very low damage complaints, however damage may exceptionally occur. We recommend to carefully inspect your product upon delivery, as we ask you to sign a document confirming that it appeared in good condition when you received it.

Should you not be satisfied with the state of the goods when you inspect them at delivery, please let our delivery partner know, note this on the form and contact our customer service desk.

For minor defects it may happen that you only realize after the delivery that you're unhappy with the quality, or that we've sent you the wrong item. In this case just contact us as soon as possible, sending us a couple of photos of the damage or other issues you have with the product. Our team will then assess your complaint and, assuming your complaints are valid, tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement. In this case the costs and risks of returning the product will be our responsibility.